Terms and Conditions

By placing an order through diciembre29.com, you acknowledge that you have read, understood, and agreed to comply with the following policies. Please review them carefully before completing your purchase.

RETURN POLICY

At Diciembre Veintinueve, we want you to love your pieces. If you are not completely satisfied with your purchase, you may submit a return request to our Customer Service team at support@diciembre29.com within 10 calendar days of the official delivery date of your order.

Return requests are reviewed in the order in which they are received during our business hours: Monday through Friday, 9:00 AM–4:00 PM AST, excluding holidays. During Sales Events, launches, and other high-volume events, Customer Service response times may be extended due to an increased volume of inquiries.

Please allow 1–7 business days to receive a response with further instructions. Submitting a return request does not guarantee approval. All returns are subject to review and must meet the eligibility requirements outlined below.

Once an approved return is received at D29 Headquarters, please allow 1–5 business days for inspection and processing.

Diciembre Veintinueve does not issue refunds for approved returns. Eligible returns are issued as store credit in the form of a digital gift card.

RETURN GUIDELINES

How do I know if my order is eligible for a return?

Return requests must be submitted within 10 calendar days of the official delivery date shown by the shipping carrier. Requests submitted after this period will not be accepted. Extensions due to travel, absence, delayed package retrieval, or other circumstances on the customer's behalf will not extend the return window.
All eligible D29 merchandise, including jewelry, swimwear, and apparel, must be returned in its original, unworn, unused, and unaltered condition, with all original Diciembre Veintinueve packaging, tags, and applicable protective materials intact.
Items showing signs of wear, use, washing, alteration, stains, odors, makeup, deodorant, lotions, perfumes, or other damage may be rejected during inspection and will not qualify for store credit.

SWIMWEAR

Due to the intimate nature of swimwear, D29 Swim returns are subject to strict hygiene and product-integrity requirements.

All swimwear must be unworn and returned with its hygiene strip, size tags, and original polybag intact and untampered with.
Items with missing, removed, altered, or damaged hygiene strips, tags, or required packaging will not be eligible for return and will be considered FINAL SALE.

EARRINGS

Earrings are FINAL SALE and are not eligible for return or exchange due to sanitary guidelines.

FINAL SALE ITEMS

Orders placed during Sales Events, qualifying promotional offers, specialty or limited collection releases, and other purchases specifically designated by D29 may be FINAL SALE.

Please refer to the Sales Events, Specialty Collections & Promotional Orders and Pop-Ups & In-Person Sales sections below for the applicable conditions.

Any other merchandise explicitly marked FINAL SALE at the time of purchase is not eligible for return, exchange, refund, or store credit.

JEWELRY REPAIRS

Jewelry may be eligible for a one-time repair, subject to evaluation by the D29 team and any applicable repair and shipping fees. Once an item has been repaired, it will be considered FINAL SALE and will no longer be eligible for return, additional repairs, or store credit.

RETURN SHIPPING & INSPECTION

Customers are responsible for all return shipping costs. Original shipping charges and return shipping costs are non-refundable and are not included in store credit, unless otherwise determined by D29 due to an error on our part.
Returns must follow the instructions provided by our Customer Service team. Items sent to D29 without prior authorization may not be accepted or processed.
All returned merchandise is inspected upon arrival at D29 Headquarters. Final eligibility for store credit is determined after physical inspection, regardless of prior return authorization.
D29 reserves the right to deny a return or store credit if the merchandise does not meet the requirements of this policy upon inspection, even if the return request was initially authorized.
Returns that do not meet the requirements above will be rejected and will not qualify for store credit. The customer will be responsible for the shipping cost to have rejected merchandise sent back. If the required shipping cost is not paid, the merchandise will not be shipped back.

DAMAGED OR USED MERCHANDISE

All D29 merchandise is inspected prior to shipment. Customers should inspect their order promptly upon delivery and report any issues within the applicable return period.

Damage resulting from customer negligence, improper handling, misuse, failure to follow product-care instructions, or normal wear and tear is not considered a product defect and is not eligible for return or store credit.

STORE CREDIT

We do not offer refunds for approved returns.

Once an eligible return has been received, physically inspected, and approved by the D29 team, the eligible merchandise value will be issued as store credit in the form of a digital D29 gift card, redeemable at checkout on diciembre29.com.

Approval of a return request does not guarantee store credit. Final eligibility is determined after the returned merchandise has been physically received and inspected by the D29 team.

Original and return shipping charges are not included in the value of the store credit.

SHIPPING POLICY

ORDER FULFILLMENT

All orders are subject to an estimated processing period of 7–15 business days.

Processing times may be extended during Sales Events, launches, holidays, and other high-volume periods. By placing an order, you acknowledge and accept these processing timelines.

If you are placing an order with a specific date or deadline in mind, it is the customer's responsibility to contact our Customer Service team at support@diciembre29.com before completing the purchase to determine whether the requested timeline may be accommodated. Diciembre Veintinueve does not guarantee delivery by a specific date.

Shipping and delivery estimates begin after your order has been processed and prepared for shipment, not from the date the order was placed.

Orders are processed Monday through Friday, excluding local and federal holidays.

Once your order has been packed and prepared for shipment, you will receive a shipping confirmation email with your tracking information. If you have received an order confirmation but have not yet received a shipping confirmation, your order is still within the fulfillment process.

ORDER CANCELLATIONS & CHANGES

Cancellation requests must be submitted to support@diciembre29.com within 24 hours of placing the order and before the order has entered the fulfillment process. Both conditions must be met.

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has entered the fulfillment process, been packed, prepared for shipment, or transferred to the carrier, it cannot be canceled or modified.

Customers are responsible for reviewing all order details, including items, styles, colors, sizes, quantities, shipping information, and applicable promotions, before completing their purchase. D29 cannot guarantee changes to an order after it has been submitted.

Orders designated FINAL SALE, including qualifying Sales Event, specialty collection, and promotional orders, are not eligible for cancellation, unless otherwise expressly stated by D29.

If D29 is unable to fulfill an item or order due to an inventory discrepancy or another issue on D29's behalf, D29 reserves the right to cancel the affected item or order and issue the appropriate refund to the original method of payment.

SHIPPING FEES

Shipping fees are calculated after all applicable discounts and promotions have been applied. Depending on the destination, additional taxes, duties, or other charges may apply.

Diciembre Veintinueve is not responsible for additional shipping fees, taxes, duties, or delays resulting from geographic restrictions, customs requirements, or local regulations.

Customers are responsible for assessing any applicable customs duties, import taxes, entry fees, or destination-specific charges before placing an order.

UNITED STATES & PUERTO RICO

Orders within the United States and Puerto Rico are shipped via USPS, using the delivery method selected at checkout.

The shipping service selected at checkout refers to the carrier's transit service after D29 has completed fulfillment. Selecting an expedited shipping option does not eliminate or guarantee a reduction of D29's standard processing period.

D29 will make reasonable efforts to accommodate orders placed with expedited shipping; however, expedited fulfillment is not guaranteed and is subject to availability.

If you are purchasing with a specific deadline in mind or require expedited handling, it is the customer's responsibility to contact support@diciembre29.com, Monday through Friday, 9:00 AM–4:00 PM AST, as early as possible. Requests for expedited handling are subject to availability and are not guaranteed.

During holidays, Sales Events, launches, and other high-volume periods, orders with expedited shipping may also experience extended processing times.

LOST, STOLEN, DAMAGED, OR MISDELIVERED PACKAGES

All USPS orders are insured. However, customers are responsible for filing and managing any applicable claims directly with USPS.

Once a package leaves D29's facility with the correct shipping information, responsibility for the shipment transfers to the carrier. Diciembre Veintinueve is not responsible for packages that are lost, stolen, damaged while in the carrier's possession, or missing after confirmed delivery.

If tracking confirms that a package has been delivered, D29 is not responsible for subsequent loss, theft, misplacement, or inability to locate the package.

If a package is lost in transit, marked as delivered but cannot be located, damaged by the carrier, or otherwise experiences a carrier-related delivery issue, the customer is responsible for contacting USPS and filing any applicable claim.

D29 does not issue refunds, replacements, or store credit for lost, stolen, misdelivered, or carrier-damaged packages.

USPS Missing Mail:
https://www.usps.com/help/missing-mail.htm

If a package is returned to D29 Headquarters, any applicable resolution will be evaluated only after the merchandise has been physically received and inspected by the D29 team. Merchandise must meet the applicable eligibility requirements before any store credit or reshipment may be considered.

INTERNATIONAL SHIPPING

International orders are shipped via DHL Express.

DHL Express typically delivers within 3–10 business days, depending on the destination and customs clearance.

This estimated transit time begins after D29 has completed the order fulfillment process and the package has been transferred to DHL. Delivery estimates are not guaranteed and may be affected by customs procedures, inspections, holidays, destination-country regulations, or other circumstances outside D29's control.

Each international shipment includes a tracking number for shipment visibility.

CUSTOMS, DUTIES & IMPORT TAXES

Customs duties, import taxes, entry fees, and other country-specific charges are not included in the final checkout price unless expressly stated otherwise.

These charges are determined by the destination country and are the customer's sole responsibility. Customers are responsible for assessing the applicable entry requirements, taxes, duties, and fees for their destination before completing a purchase.

Diciembre Veintinueve is not responsible for delays caused by customs procedures, inspections, unpaid duties or taxes, missing customer documentation, destination-country requirements, or holidays.

Customers are responsible for responding to DHL and providing any information or documentation required for customs clearance.

If a customer refuses a shipment, declines to pay applicable customs duties or taxes, fails to provide required customs information, does not respond to the carrier, or otherwise fails to claim the package, and the shipment is returned to D29, the order will only be evaluated for store credit after it has been physically received back at D29 Headquarters.

If eligible, the store credit will be calculated based on the merchandise amount paid, less the original shipping cost and any return shipping, carrier, customs, or return-to-sender fees charged to D29, if applicable.

No store credit will be issued while the package remains in transit back to D29.

LOST, STOLEN, OR DAMAGED INTERNATIONAL PACKAGES

Once an international package leaves D29's facility with the correct shipping information, responsibility for the shipment transfers to DHL.

D29 is not responsible for international packages that are lost, stolen, or damaged while in the carrier's possession or after confirmed delivery.

Customers are responsible for filing and managing applicable claims directly with DHL. D29 does not issue refunds or store credit for loss, theft, or carrier-related damage after shipment.

Customers are responsible for providing a complete, accurate, safe, and secure delivery address.

SHIPPING ADDRESS & CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that the name, street address, apartment or unit number, city, state or province, postal code, country, and any other required delivery information are complete and accurate before submitting an order.

Address corrections or changes must be requested within 24 hours of placing the order and before the order has been fulfilled. Both conditions must be met.

Requests submitted after the 24-hour period, or after fulfillment has begun, cannot be guaranteed.

Once an order has been fulfilled or transferred to the carrier, D29 cannot guarantee that an address can be changed, redirected, or intercepted.

If an order is shipped to an incorrect or incomplete address provided by the customer, D29 is not responsible for retrieving, locating, replacing, or refunding the package and will not contact residents or occupants of the incorrectly provided address on the customer's behalf.

If a package is returned to D29 because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for paying the applicable shipping cost to have the order sent again.

D29 is not responsible for delivery delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete shipping information provided at checkout.

DAMAGED OR DEFECTIVE PIECES

All D29 merchandise is inspected prior to shipment. If you receive an item with a potential manufacturing defect, please contact our Customer Service team at support@diciembre29.com within 10 calendar days of the official delivery date.

Customers may be required to provide photographs, videos, packaging, or other documentation requested by D29 to properly evaluate the claim.

Submitting a claim does not automatically guarantee a repair, replacement, or store credit. All claims are subject to evaluation by the D29 team, and D29 reserves the right to determine whether an issue qualifies as a manufacturing defect and the appropriate resolution, including repair or replacement when applicable.

Claims submitted after the 10-day period are not eligible for replacement or substitution. Depending on the condition of the piece, a repair may be available for a fee and is subject to evaluation. Customers are responsible for all applicable shipping costs associated with late repair requests.

Extensions due to travel, absence, delayed package retrieval, or other circumstances on the customer's behalf will not extend this 10-day window.

JEWELRY WEAR & CARE

Changes in the appearance or condition of jewelry resulting from normal wear and tear, customer negligence, improper handling, misuse, or failure to follow product-care recommendations are not considered manufacturing defects and are not eligible for return, replacement, refund, or store credit.

This includes, but is not limited to, superficial scratches, discoloration, oxidation, tarnishing, or changes resulting from exposure to water, sweat, lotions, perfumes, chemicals, or other external substances.

The appearance and longevity of plated jewelry may also vary depending on individual use and body chemistry, including skin pH.

Claims involving a potential allergic reaction are subject to evaluation by D29. The condition and use of the merchandise may also be considered when evaluating the claim.

INCORRECT OR MISSING ITEMS

If an error occurs during fulfillment, including receiving an incorrect item, incorrect quantity, or missing item, please contact support@diciembre29.com within 10 calendar days of the official delivery date.

Customers must provide any photographs, packaging, shipping materials, or other documentation requested by D29 so the claim can be properly evaluated.

These claims are handled separately from standard return requests and remain eligible for evaluation even when the original order or merchandise was designated FINAL SALE.

If D29 approves a correction or replacement, it will be fulfilled according to the original order placed, including the original item, style, color, and size, subject to availability. An incorrect or missing item claim is intended solely to correct the original order and does not provide an opportunity to request a different size, style, color, product, or variation. If the originally purchased item is unavailable, D29 will determine the appropriate resolution.

Reporting an incorrect or missing item does not automatically guarantee a replacement, refund, or store credit. All claims are subject to review and verification by the D29 team, which will determine the appropriate resolution based on the circumstances of the order.

D29 reserves the right to deny claims that cannot be reasonably verified or that contain false, misleading, altered, or fraudulent information. Suspected fraudulent activity may be reported to the appropriate authorities or service providers when warranted.

SALES EVENTS, SPECIALTY COLLECTIONS & PROMOTIONAL ORDERS

During any designated Diciembre Veintinueve Sales Event, promotional period, or specialty or limited collection release, all qualifying orders are considered FINAL SALE, unless otherwise expressly stated by D29.

This includes orders placed with or benefiting from discounts, promotional codes, automatic discounts, special pricing, gifts with purchase, free gifts, free shipping promotions, bundles, limited-time offers, or other promotional incentives, as well as designated specialty, limited-edition, exclusive, or special-release collections, including collections such as One of One and Birthday Collections.

Qualifying purchases are not eligible for returns, exchanges, refunds, store credit, size changes, modifications, or cancellations due to change of mind, fit, sizing, color, style preference, or any other customer-related reason.

During Sales Events, specialty collection releases, launches, and other high-volume promotional periods, order processing and Customer Service response times may be extended beyond our standard timeframes. Expedited shipping does not guarantee expedited fulfillment or delivery by a specific date.

The FINAL SALE designation does not prevent customers from reporting an incorrect, missing, damaged, or potentially defective item within the applicable reporting period. These matters are handled under D29's Incorrect or Missing Items and Damaged or Defective Pieces policies and remain subject to review and verification.

Any correction or replacement approved by D29 will be based on the original purchase, including the original item, style, color, and size, subject to availability. A claim does not provide an opportunity to request a different size, style, color, product, or variation. If the originally purchased item is unavailable, D29 will determine the appropriate resolution.

POP-UPS & IN-PERSON SALES

Unless otherwise expressly stated by D29, all purchases made at Diciembre Veintinueve pop-ups, markets, events, temporary retail locations, or other D29-operated in-person sales events are FINAL SALE and are not eligible for returns, exchanges, refunds, store credit, size changes, modifications, or cancellations.

D29 will not accept or process returns or exchanges from previous orders at a pop-up, nor will merchandise available at a pop-up be used to replace, substitute, fulfill, or provide pickup for merchandise associated with an existing online or previously placed order. Pop-up inventory and previously placed orders are handled separately and through their respective designated channels.

The FINAL SALE designation does not prevent customers from reporting an incorrect item or potential manufacturing defect. For in-person purchases, these issues must be reported to support@diciembre29.com within 10 calendar days of the purchase date, and proof of purchase may be required. All claims remain subject to the applicable D29 policies.

D29 is committed to providing a welcoming and respectful environment at its events. Customers and guests are expected to conduct themselves respectfully toward D29 staff, event personnel, other customers, and attendees. D29 reserves the right to refuse service or ask any individual to leave the premises if their conduct is disruptive, threatening, abusive, harassing, unsafe, or otherwise interferes with the experience or safety of staff or other attendees.

D29 pop-ups are official Diciembre Veintinueve events and may be photographed, filmed, or otherwise documented for D29's social media, marketing, and event coverage. By entering or attending a pop-up, guests acknowledge that photography and video recording may be taking place and that they may incidentally appear in photographs or recordings captured during the event.

POLICY ACKNOWLEDGMENT

By placing an order through diciembre29.com or completing an applicable purchase through a D29-operated sales channel or event, you acknowledge that you have read, understood, and agreed to comply with the applicable Diciembre Veintinueve policies and procedures.