TERMS & CONDITIONS

DICIEMBREVEINTINUEVE LLC

Last Updated: November 4, 2026

Welcome to DICIEMBREVEINTINUEVE ("D29," "we," "us," or "our"). These Terms & Conditions govern purchases made through diciembre29.com and, where applicable, purchases made through D29-operated sales channels and events.

By accessing our website, placing an order, or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our applicable policies.

Please review all policies carefully before completing your purchase.

1. GENERAL PURCHASE CONDITIONS

All purchases are subject to product availability, order verification, payment authorization, and acceptance by D29.

Customers are responsible for reviewing all product details, descriptions, sizing information, colors, quantities, prices, shipping information, and applicable promotional conditions before completing a purchase.

D29 reserves the right to decline or cancel orders in cases involving suspected fraud, payment authorization issues, inventory discrepancies, pricing errors, or other legitimate operational concerns, subject to applicable law.

If D29 cancels an order or item that cannot be fulfilled, the appropriate amount paid will be refunded to the original payment method.

Product colors and appearances may vary slightly depending on screen settings, lighting, photography, and individual product characteristics.

2. SHIPPING & ORDER FULFILLMENT

All orders are subject to D29's official Shipping Policy, including processing periods, carrier services, delivery estimates, shipping fees, and customer responsibilities.

D29 currently ships domestic and international orders through FedEx.

Our standard estimated order processing period is 7–15 business days, excluding weekends and local or federal holidays.

Processing times may be extended during sales events, launches, holidays, and high-volume periods.

Shipping transit times begin after order fulfillment has been completed. Selecting an expedited shipping service does not guarantee expedited processing or delivery by a specific date.

International customers are responsible for all applicable customs duties, import taxes, VAT, brokerage fees, and other destination-specific charges.

D29 DOES NOT COVER OR REIMBURSE CUSTOMS DUTIES, IMPORT TAXES, OR RELATED IMPORT FEES.

Refused, unclaimed, or abandoned shipments may be subject to additional carrier fees, return shipping costs, or other applicable charges.

For complete information regarding shipping, international orders, customs responsibilities, lost or delayed packages, and delivery issues, please review our Shipping Policy.

3. RETURNS, EXCHANGES & STORE CREDIT

All return requests are governed by D29's official Return Policy.

Eligible return requests must be submitted to support@diciembre29.com within 10 calendar days of the official delivery date shown by the shipping carrier.

Submitting a return request does not guarantee approval.

All merchandise must meet the applicable eligibility requirements and is subject to inspection upon receipt by D29.

Approved standard returns are issued as store credit in the form of a digital D29 gift card. D29 does not offer refunds for standard change-of-mind returns.

Original and return shipping charges are not included in store credit unless otherwise required by applicable law or determined by D29 due to an error on our part.

Certain merchandise, including earrings, designated promotional purchases, Mystery Boxes, and other items marked FINAL SALE, may not qualify for standard returns or exchanges.

For complete eligibility requirements, return procedures, inspection conditions, exclusions, and store credit information, please review our Return Policy.

Nothing in these Terms & Conditions limits rights or remedies available under applicable consumer protection laws.

4. ORDER CANCELLATIONS & MODIFICATIONS

Cancellation requests must be submitted to support@diciembre29.com within 24 hours of placing the order and before the order has entered the fulfillment process. Both conditions must be met.

Submitting a cancellation request does not guarantee approval.

Once an order has entered fulfillment, been prepared for shipment, or transferred to the shipping carrier, cancellation or modification cannot be guaranteed.

If an eligible cancellation is approved before fulfillment begins, the amount paid for the canceled order, including applicable shipping charges, will be refunded to the original payment method.

Orders that have already shipped are subject to the applicable Return Policy, including eligibility requirements and store credit conditions.

Customers are responsible for reviewing sizes, styles, colors, quantities, delivery information, and promotional conditions before completing their orders.

Orders designated FINAL SALE may be subject to additional cancellation restrictions expressly disclosed at the time of purchase.

If D29 cannot fulfill an order due to an issue on our part, an appropriate refund will be issued to the original payment method.

5. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS

All D29 merchandise is inspected before shipment.

If an order arrives with a potential manufacturing defect, incorrect item, incorrect quantity, or missing merchandise, customers should contact support@diciembre29.com within 48-hours of the official delivery date.

Customers may be required to provide photographs, videos, original packaging, shipping materials, or other relevant documentation to assist with the evaluation.

These requests are reviewed separately from standard change-of-mind returns, including when the original purchase was designated FINAL SALE.

D29 may evaluate the reported issue, request additional information, and determine the appropriate resolution in accordance with applicable law.

Approved corrections or replacements will generally correspond to the originally purchased item, style, color, and size, subject to availability.

Issues caused by normal wear and tear, customer negligence, misuse, improper handling, or failure to follow care instructions are not considered manufacturing defects.

The 48-hour reporting period is intended to facilitate prompt evaluation and does not eliminate any mandatory rights or remedies available under applicable law.

6. JEWELRY CARE & REPAIRS

D29 jewelry should be handled and stored with care.

Normal wear and tear, superficial scratches, oxidation, tarnishing, discoloration, or changes caused by exposure to water, sweat, lotions, perfumes, chemicals, and other external substances are not ordinarily considered manufacturing defects.

The appearance and longevity of plated jewelry may vary depending on individual use, environmental conditions, and body chemistry.

Certain jewelry pieces may qualify for a one-time repair, subject to D29 evaluation, product condition, and applicable repair or shipping fees.

Once a jewelry piece has been repaired, it is considered FINAL SALE for standard discretionary returns and is not eligible for additional complimentary repairs unless expressly authorized by D29.

Nothing in this section limits any applicable statutory warranty or consumer protection rights.

7. SALES EVENTS, PROMOTIONS & SPECIALTY COLLECTIONS

D29 may offer promotional pricing, discount codes, automatic discounts, bundles, gifts with purchase, free shipping offers, specialty collections, limited-edition merchandise, or other promotional incentives.

Promotional terms, eligibility requirements, discount structures, and applicable restrictions may vary by offer.

Qualifying purchases made during designated sales events, promotional periods, or specialty collection releases may be considered FINAL SALE, provided that this condition is clearly disclosed before purchase.

This may include merchandise purchased through promotional bundles, discounted collections, limited releases, One of One collections, Birthday Collections, and other qualifying special offers.

FINAL SALE merchandise is not eligible for standard change-of-mind returns, exchanges, store credit, or size and style substitutions.

Promotional discounts cannot be retroactively applied to previous purchases unless expressly authorized by D29.

Promotional offers may not be combined unless expressly stated otherwise.

During high-volume promotional periods, processing and Customer Service response times may be extended.

FINAL SALE restrictions do not eliminate customers' rights regarding defective merchandise, incorrect items, fulfillment errors, or other remedies required by applicable law.

8. D29 MYSTERY BOXES

D29 may periodically offer Jewelry Mystery Boxes, Swim Mystery Boxes, or other curated merchandise assortments.

All Mystery Box purchases are FINAL SALE for standard change-of-mind returns and exchanges.

Mystery Box contents are selected according to the conditions advertised for the specific offer.

Products, styles, colors, categories, and combinations may vary. Duplicate or similar items may be included where permitted by the advertised offer.

Marketing images are for illustrative purposes and do not guarantee specific contents unless expressly stated.

Customers are responsible for reviewing the product description, available sizes, color options, quantity of included pieces, and any special conditions before purchasing.

For Swim Mystery Boxes, size selections, mixed-size arrangements, one-piece sizing, and mixed-color availability are governed by the specific Mystery Box offer.

Returning customers may receive merchandise similar or identical to items previously purchased.

D29 does not guarantee substitutions or exchanges based on personal preferences, duplicate items, or dissatisfaction with the randomly selected assortment.

The exact contents, included accessories, fulfillment timelines, and any offer-specific guarantees are governed by the product description displayed at the time of purchase.

Nothing in this section limits remedies required by applicable law for defective merchandise, incorrect fulfillment, or material discrepancies with the advertised offer.

9. POP-UPS & IN-PERSON SALES

Unless expressly stated otherwise, purchases made at D29-operated pop-ups, markets, events, temporary retail locations, and other in-person sales events are FINAL SALE for standard change-of-mind returns and exchanges.

D29 does not accept returns or exchanges from previously placed online orders at pop-up locations unless expressly authorized.

Inventory designated for a pop-up or in-person event is managed separately from online orders.

Merchandise purchased at a pop-up cannot automatically be used to replace, substitute, or fulfill an existing online order.

Customers reporting an incorrect item or potential manufacturing defect should contact support@diciembre29.com within 10 calendar days of the purchase date and provide proof of purchase where available.

D29 reserves the right to refuse service or require an individual to leave an event when conduct is threatening, abusive, harassing, disruptive, or unsafe.

D29 events may be photographed, filmed, or documented for marketing, social media, and event coverage. Attendees may incidentally appear in event documentation. Any use of identifiable images or recordings remains subject to applicable privacy, publicity, and consent requirements.

10. PRICING, PAYMENTS & PRODUCT AVAILABILITY

All prices are displayed in U.S. dollars unless expressly stated otherwise.

Product prices, available quantities, promotional offers, and shipping rates may change without prior notice before an order is accepted.

Applicable taxes and shipping charges will be disclosed during checkout, subject to any additional destination-specific import charges.

D29 reserves the right to correct pricing or product information errors and to contact customers regarding affected orders.

If an accepted order must be canceled due to an error or lack of availability, the applicable payment will be refunded.

11. WEBSITE CONTENT & INTELLECTUAL PROPERTY

All original content displayed on diciembre29.com, including D29 designs, product photography, images, graphics, logos, branding, written materials, and other creative assets, is owned by or licensed to DICIEMBREVEINTINUEVE LLC, as applicable.

Unauthorized reproduction, distribution, commercial use, modification, or exploitation of protected D29 content is prohibited without prior written authorization, except as permitted by applicable law.

12. LIMITATION OF LIABILITY

D29 is not responsible for delays or disruptions arising from circumstances outside its reasonable control, including severe weather, natural disasters, customs procedures, carrier interruptions, governmental restrictions, or other unforeseen events.

D29 will make reasonable efforts to address verified order-related issues in accordance with its published policies and applicable law.

Nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded or restricts mandatory consumer rights or remedies.

13. POLICY UPDATES

D29 may update these Terms & Conditions and its related policies to reflect operational changes, carrier requirements, product offerings, or applicable legal obligations.

Updated terms will be published on diciembre29.com with the applicable revision date.

Changes will apply prospectively unless otherwise required or permitted by applicable law. Completed purchases remain subject to the terms applicable at the time of purchase, except as required by law.

14. CUSTOMER SERVICE

For questions regarding orders, cancellations, merchandise, or our policies, please contact:

DICIEMBREVEINTINUEVE LLC

Email: support@diciembre29.com

Customer Service Hours: Monday–Friday, 9:00 am–3:00 pm AST, excluding holidays.

Please allow 1–5 business days for a response. Response times may be extended during holidays, promotional events, launches, and other high-volume periods.

15. POLICY ACKNOWLEDGMENT

By placing an order through diciembre29.com or completing a purchase through an applicable D29-operated sales channel, you acknowledge that you have read, understood, and agreed to the applicable Terms & Conditions, Shipping Policy, Return Policy, and any additional conditions expressly disclosed before purchase.

These policies are intended to operate together and remain subject to applicable consumer protection laws.