Shipping and Returns

RETURN POLICY

NOTICE: As we navigate the COVID-19 Pandemic, Puerto Rico has experienced stay at home orders impacting our inbound and outbound shipping. Therefore, shipping delays may occur. 

We’re all about making sure our customers are in love with their D29 pieces, consequently, if you’re not 100% satisfied with your purchase, please email our customer service department at info@diciembre29.com with your concerns. Your request for return will be answered by our customer service team within 1-5 business days, and further instructions will be provided. Also, please allow 1-5 business days for us to process your return upon receipt.

  • All returns must be made within 10 days from the delivery date and each item must be returned in their original condition and original D29 packaging. 
  • We do not offer refunds. Once your return request is evaluated and approved, you will receive a store credit in the form of a Gift Card, via e-mail, which can be easily redeemed at checkout in your next order.
  • Earrings do not apply for our return policy due to sanitary guidelines.
  • The client is responsible for all shipping costs. 

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for store credit.

Any return or exchange that does not meet the above criteria will be sent back to the customer. The customer is responsible for return shipping costs. If they do not cover this charge, the item will NOT be returned.

 

SHIPPING OPTIONS

Shipping Charges

Shipping charges are based on order subtotals after all promotions, discounts and/or coupons are applied. Depending on your state and/or zip code, additional taxes on delivery fees may apply.

What are the shipping details?

US & Puerto Rico

The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method that each customer chooses at checkout. Orders are processed Mondays through Fridays, excluding Holidays. Please allow 1-5 business days for orders to be processed. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking details.

We are NOT responsible for lost, stolen or damaged packages.

 

International

International Orders are shipped via USPS Priority Mail International or USPS Priority Mail Express International, depending on what the costumer chooses at checkout. With USPS Priority Mail Express International it could take 7 to 21 business days to arrive, depending on the destination country. With USPS Priority Mail Express International it could take 3 to 5 business days, depending on the destination country. Your order will include a Customs Declaration number as proof of shipment. This number will help you track your package inside the US and in some selected countries.

We are NOT responsible for lost, stolen or damaged packages.

 

INCORRECT SHIPPING ADDRESS

The customer is responsible for providing the correct shipping address. If an incorrect shipping address is provided, please contact us immediately in order for us to correct it before processing the order. If the order is processed and shipped to an incorrect address, due to customer negligence, the package will be sent back to our offices and the customer is responsible for providing a correct address and responsible for return shipping costs. If the customer does not provide a correct shipping address and does not pay for return shipping costs, within 1-5 business days of the package arriving back to our offices, a refund will be issued (excluding the original shipping cost).

 

DAMAGED PIECES

Each customer gets 10 days from the delivery date to request a repair or substitution of a damaged piece. This option is only available for manufacturing damages. D29 will hold the sole decision of whether a piece will be replaced or substituted. Additional damages like change of color, superficial scratches and others will not be covered. Claims of allergic reactions will be up for evaluation. D29 holds the right to assess any further usage damages. Replacements will not be available for orders that exceed the 10 day grace period. After this time, if you experience issues with your piece, repairs could be available for a cost. 

The client is responsable for all shipping fees after the 10 day post delivery grace period.

 

LOST PACKAGES

D29 is not responsable for lost packages that have been safely and correctly sent out for delivery to the mail carrier. Any order sent to the incorrect address and lost due to the customer's negligence, will not receive a store credit or refund. If an order is delivered to a wrong address, the customer is completely responsable for the retrieval and/or location of the package. D29 will not interfere or contact residents of the address where the package was sent incorrectly. Although rare, if a package is lost in transit and/or marked as delivered and does not match the location listed, you may file a claim directly with USPS for assistance:

https://www.usps.com/help/missing-mail.htm

D29 will NOT make any kind of replacement or refund for lost packages, unless, the order is returned to our headquarters in perfect unused condition.

If an unlikely error occurs in your order, such as receiving fewer pieces or incorrect items, it is crucial to provide evidence of the issue within 8-24 hours for error evaluation. Failing to do so may result in the claim not being considered for evaluation. We take these claims seriously, but it is important to note that any fraudulent claims will be reported to the appropriate agencies for investigation and may be subject to legal action. These terms and conditions ensure a fair evaluation process and protect against misuse or fraudulent claims. By placing an order and accepting these terms and conditions, you acknowledge and agree to comply with the specified procedures for reporting errors or missing items in your order.