Shipping and Returns

By placing an order through diciembre29.com, you acknowledge that you have read, understood, and agreed to the applicable Diciembre Veintinueve Shipping & Return Policies.

RETURN POLICY

At Diciembre Veintinueve, we want you to love your pieces. Return requests must be submitted to support@diciembre29.com within 10 calendar days of the official delivery date shown by the carrier.

Requests are reviewed Monday through Friday, 9:00 am–4:00 pm AST, excluding holidays. Please allow 1–7 business days for a response. Response times may be extended during promotions, launches, holidays, and other high-volume periods.

Once an authorized return is received at D29 Headquarters, please allow 1–5 business days for inspection and processing.

D29 does not offer refunds for approved returns. Eligible returns are issued as store credit in the form of a digital gift card.

Return Guidelines

  • Eligible merchandise must be returned unworn, unused, unwashed, and unaltered, with its original packaging, tags, and protective materials intact.

  • Travel, absence, delayed package retrieval, or other circumstances on the customer’s behalf do not extend the 10-day return period.

  • Items showing signs of wear, washing, alterations, stains, odors, makeup, deodorant, lotions, perfumes, or damage will not qualify for store credit.

  • D29 Swim must be returned unworn with the hygiene strip, size tags, and original polybag intact and untampered with. Missing, removed, altered, or damaged elements will make the item FINAL SALE.

  • Earrings are FINAL SALE due to sanitary guidelines.

  • Merchandise designated FINAL SALE, including qualifying promotional purchases and designated special or limited collection releases, is not eligible for return or exchange.

  • Jewelry may qualify for a one-time repair, subject to D29 evaluation and applicable fees. Once repaired, the piece becomes FINAL SALE.

  • Return authorization does not guarantee store credit. Merchandise must first be physically received, inspected, and approved by D29. No store credit will be issued while a return is in transit.

Return Shipping

Customers are responsible for all return shipping costs. Original and return shipping charges are non-refundable and are not included in store credit unless D29 determines that an error occurred on our part.

Returns must follow the instructions provided by Customer Service. Unauthorized returns may not be accepted or processed.

If merchandise fails inspection, the customer is responsible for the cost of having it shipped back. If this cost is not paid, the merchandise will not be returned.

SHIPPING POLICY

Order Fulfillment

All orders are subject to an estimated processing period of 7–15 business days, Monday through Friday, excluding local and federal holidays.

Processing times may be extended during promotions, launches, holidays, and other high-volume periods.

Shipping and delivery estimates begin after the order has been processed and prepared for shipment, not from the date the order was placed.

If you are ordering for a specific date or deadline, contact support@diciembre29.com before completing your purchase. D29 does not guarantee delivery by a specific date.

Once your order is ready to ship, you will receive a confirmation email with tracking information.

United States & Puerto Rico

Orders within the United States and Puerto Rico are shipped via USPS using the shipping method selected at checkout.

The selected shipping service refers to the carrier’s transit time after D29 completes fulfillment. Expedited shipping does not eliminate or guarantee a reduction of D29’s standard processing period.

For expedited handling requests, contact support@diciembre29.com, Monday through Friday, 9:00 am–4:00 pm AST, as early as possible. Expedited fulfillment is subject to availability and is not guaranteed.

Once a package leaves D29 with the correct shipping information, responsibility for the shipment transfers to the carrier. D29 does not issue refunds, replacements, or store credit for packages lost, stolen, misdelivered, damaged by the carrier, or unable to be located after being marked as delivered.

USPS orders are insured, and customers are responsible for filing and managing applicable claims directly with USPS:

USPS Missing Mail Claim:
https://www.usps.com/help/missing-mail.htm

International Shipping

International orders are shipped via DHL Express, with an estimated transit time of 3–10 business days after D29 fulfillment, depending on destination and customs clearance.

Customs duties, import taxes, and other destination-specific charges are not included at checkout unless expressly stated otherwise and are the customer’s responsibility. Customers are also responsible for providing any information or documentation requested by DHL.

D29 is not responsible for delays caused by customs, inspections, unpaid duties or taxes, missing documentation, destination requirements, or other circumstances outside our control.

If a shipment is refused, unclaimed, or returned because the customer fails to pay applicable charges, provide required information, or respond to DHL, any potential store credit will be evaluated only after the package has been physically received and inspected by D29.

If eligible, store credit will be based on the merchandise amount paid, less the original shipping cost and any return shipping, carrier, customs, or return-to-sender fees charged to D29. No credit will be issued while the package is in transit back to D29.

Once an international package leaves D29 with the correct shipping information, responsibility transfers to DHL. Customers are responsible for filing applicable carrier claims directly with DHL. D29 does not issue refunds or store credit for international packages lost, stolen, or damaged by the carrier.

Shipping Address & Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

Address corrections must be requested within 24 hours of placing the order and before fulfillment begins. Once an order has been fulfilled or transferred to the carrier, D29 cannot guarantee an address change, redirect, or package interception.

D29 is not responsible for packages shipped to an incorrect or incomplete address provided by the customer and will not retrieve the package or contact residents of an incorrect address on the customer’s behalf.

If a package is returned to D29 because of an incorrect or incomplete address, failed delivery, unclaimed shipment, or another circumstance attributable to the customer, any resolution will be evaluated only after the package has been physically received and inspected. The customer is responsible for applicable reshipping costs.