SHIPPING POLICY

Order Fulfillment

All orders are subject to an estimated processing period of 7–15 business days, Monday through Friday, excluding local and federal holidays.

Processing times may be extended during promotions, launches, holidays, and other high-volume periods.

Shipping and delivery estimates begin after the order has been processed and prepared for shipment, not from the date the order was placed.

If you are ordering for a specific date or deadline, please contact support@diciembre29.com before completing your purchase. D29 does not guarantee delivery by a specific date.

Once your order is ready to ship, you will receive a shipping confirmation email with tracking information.

United States & Puerto Rico

Orders within the United States and Puerto Rico are shipped via FedEx, using the available shipping service selected at checkout.

The selected shipping service refers to the carrier's estimated transit time after D29 completes fulfillment. Expedited shipping does not eliminate or guarantee a reduction of D29's standard processing period.

For expedited handling requests, contact support@diciembre29.com, Monday through Friday, 9:00 am–3:00 pm AST, as early as possible. Expedited fulfillment is subject to availability and is not guaranteed.

Once a package has been transferred to FedEx, delivery is subject to the carrier's operations, procedures, and service conditions.

D29 is not responsible for delays, lost or stolen packages, misdeliveries, or damage caused by the shipping carrier, to the extent permitted by applicable law. Any applicable refund, replacement, or claim will be evaluated in accordance with carrier policies and applicable consumer protection laws.

Customers experiencing shipping issues should contact FedEx and may be asked to provide supporting documentation.

FedEx Claims & Customer Support:
https://www.fedex.com/en-us/customer-support/claims.html

International Shipping

D29 ships internationally via FedEx International Shipping Services, subject to carrier availability and destination restrictions.

International delivery estimates vary depending on the destination, selected shipping service, customs clearance, and local delivery conditions. All estimated delivery times begin after D29 has completed order fulfillment.

International shipments may be subject to customs inspections, import regulations, and additional charges imposed by the destination country.

IMPORTANT — CUSTOMS DUTIES, IMPORT TAXES & FEES

All international customers are solely responsible for paying any applicable customs duties, import taxes, VAT, brokerage fees, customs clearance fees, and any other charges imposed by their destination country or shipping carrier.

D29 DOES NOT COVER, PAY, OR REIMBURSE CUSTOMS DUTIES, IMPORT TAXES, OR RELATED IMPORT FEES.

These charges are not included in the product price or shipping cost at checkout unless expressly stated otherwise.

Customs charges are determined by the destination country's customs authorities and may vary depending on the merchandise value, product classification, country of origin, and local import regulations.

D29 does not determine, control, or guarantee the amount of these charges.

By placing an international order, customers acknowledge and agree that they are responsible for understanding and complying with their country's import regulations and paying all applicable duties, taxes, and customs-related fees.

Customers are responsible for responding promptly to FedEx or customs authorities and providing any identification, documentation, payment, or additional information required to complete customs clearance.

D29 is not responsible for delays resulting from customs inspections, unpaid duties or taxes, incomplete documentation, import restrictions, or other circumstances outside our control.

Refused, Unclaimed & Abandoned International Shipments

Refusing delivery or declining to pay customs duties and import taxes does not automatically cancel an order or qualify the customer for a refund or store credit.

If an international shipment is refused, unclaimed, abandoned, or otherwise cannot be delivered due to unpaid duties, taxes, missing documentation, failure to respond to FedEx, or another circumstance attributable to the customer, D29 is not responsible for the resulting delays or carrier-imposed charges.

FedEx or the destination country's customs authorities may hold, return, or dispose of the shipment in accordance with their applicable procedures and regulations.

D29 does not guarantee refunds, replacements, or store credit for shipments that are refused, abandoned, destroyed, or disposed of due to the customer's failure to fulfill import obligations, except where required by applicable law.

If the package is returned to D29, any potential store credit will be evaluated only after the merchandise has been physically received, inspected, and approved by D29.

If eligible, store credit will be calculated based on the merchandise amount paid, less the original shipping charges and any applicable return shipping, customs duties, taxes, brokerage fees, carrier charges, or return-to-sender expenses incurred by D29, to the extent permitted by law.

No store credit will be issued while a returned shipment is in transit.

Any customs-related charges billed to D29 by FedEx as a result of the customer's refusal or failure to pay remain the customer's financial responsibility, to the extent permitted by applicable law.

International Shipping Claims

Once an international shipment has been transferred to FedEx, delivery is subject to the carrier's procedures, customs requirements, and applicable service conditions.

D29 is not responsible for carrier-caused loss, theft, damage, or delivery delays, to the extent permitted by applicable law.

Customers experiencing shipment issues should promptly contact FedEx. D29 may assist with documentation or carrier claims where necessary or required.

FedEx Claims & Customer Support:
https://www.fedex.com/en-us/customer-support/claims.html

Shipping Address & Returned Packages

Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers, postal codes, and any information required for successful delivery.

Address corrections must be requested within 24 hours of placing the order and before fulfillment begins.

Once an order has been fulfilled or transferred to FedEx, D29 cannot guarantee an address change, redirect, or package interception.

D29 is not responsible for packages shipped to an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law, and is not obligated to retrieve the package or contact residents of an incorrect address on the customer's behalf.

If a package is returned to D29 because of an incorrect or incomplete address, failed delivery, unclaimed shipment, refusal of delivery, or another circumstance attributable to the customer, any resolution will be evaluated only after the package has been physically received and inspected.

The customer is responsible for applicable reshipping costs and any additional carrier fees resulting from incorrect delivery information, failed delivery attempts, or refused shipments.

Original shipping charges are non-refundable except where required by applicable law or where D29 determines that an error occurred on our part.

Additional Information

D29 reserves the right to review shipping-related requests individually and to update this Shipping Policy as operational requirements, carrier services, or applicable regulations change.

For shipping questions or assistance, please contact support@diciembre29.com.

Customer Service Hours: Monday–Friday, 9:00 am–3:00 pm AST, excluding holidays.