Shipping and Returns

RETURN POLICY

At D29, we’re committed to ensuring you love your pieces. If you’re not 100% satisfied with your purchase, please contact our Customer Service team at support@diciembre29.com with your concerns.

Each request is evaluated in the order received during business hours: Monday to Friday, 9:00 AM – 5:00 PM AST. You’ll receive a response within 1–7 business days, with further instructions. Once we receive your return, please allow 1–5 business days for processing.

 

Return Guidelines:

  • Returns must be initiated within 10 days of the delivery date.

  • Items must be returned in original, unworn condition, with D29 packaging intact.

  • Due to the intimate nature of swimwear, D29 Swim returns are accepted only under specific conditions to ensure hygiene, safety, and product integrity.

  • For D29 Swim, the hygiene strip, size tags, and polybag must be untampered with. Damaged or missing elements will classify the item as FINAL SALE.

  • Earrings are not eligible for returns due to sanitary guidelines.

  • Jewelry may be eligible for one-time repairs upon evaluation. After this repair, the item is considered FINAL SALE and is no longer eligible for return, further repairs or store credit.

  • We do not offer refunds. Once approved, your return will be processed as store credit in the form of a digital gift card, which can be redeemed at checkout.

Important Notes:

  • Customers are responsible for all return shipping costs.

  • Returns not meeting the above criteria will be sent back to the customer. If shipping costs are not covered, the item will not be returned.

  • All packages are inspected prior to shipment. However, customers must check items upon arrival. Damaged goods due to customer negligence are not eligible for return or store credit.

SHIPPING POLICY

Order Fulfillment

All orders may experience a processing period of up to 2 weeks. This is an estimate, not a guarantee. By placing an order, you acknowledge and accept these timelines. Please refer to individual product descriptions for any specific estimated ship dates.

Shipping Charges

Shipping fees are calculated after all discounts and promotions are applied. Depending on your location, additional taxes may apply to shipping charges. D29 is not responsible for additional shipping fees, taxes, or delays due to geographic delivery restrictions or regulations.

United States & Puerto Rico

The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method selected at checkout.

Please note that prompt delivery begins only after your order has entered the fulfillment stage, not from the date the order was placed. This means that once your order is received and processed by a member of our fulfillment team, it will be handed off immediately to the carrier. 

If you selected this delivery option and cannot wait for our team to process your order in the standard queue, please email support@diciembre29.com from Monday to Friday, 9:00 AM – 5:00 PM AST to request expedited handling.

Orders are processed Monday through Friday, excluding local and federal holidays. Please allow 1–7 business days for processing. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking information. If you have received an order confirmation but no further updates, your order has not yet been packaged by our team.

Note: We are not responsible for lost, stolen, or damaged packages. Once a package leaves our facility with the correct address, liability transfers to the carrier. Customers are responsible for filing USPS claims:

USPS Missing Mail Claim

    INTERNATIONAL SHIPPING

    International orders are shipped via USPS First Class International or USPS Priority Mail International, depending on the shipping method selected at checkout.

    USPS Priority Mail Express International typically takes 3 to 21 business days for delivery, depending on the destination country. Priority Mail International may take 7 to 21 business days.

    Please note that customs duties and country-specific taxes are not included in the final checkout price for orders placed with Diciembre Veintinueve. These additional costs are determined by the destination country and are the customer’s sole responsibility.

    Each international order will include a Customs Declaration number as proof of shipment. This number can be used to track your package within the U.S. and in some selected countries. D29 is not responsible for lost, stolen, or damaged international packages. Please ensure that you provide a safe and secure delivery address.
    Once a package leaves our headquarters with the correct shipping information, D29 is no longer liable for the package. No refunds or credits will be issued for issues related to loss or theft after shipment.
    All packages are insured through USPS, but it is the customer’s responsibility to file and manage any claims directly with the carrier:

    USPS Missing Mail Claim

    DAMAGED PIECES

    Each customer has a 10-day window from the delivery date to request a repair or substitution of a damaged piece due to manufacturing issues, with D29 making the sole decision on replacement or substitution. Replacement or substitution is not available for orders exceeding the 10-day grace period, and repairs may be available for a fee after that time. Customers are responsible for all shipping fees of a late request.

    Allergic reaction claims are subject to evaluation, and D29 reserves the right to assess further usage damages. D29 does not offer refunds for changes in the appearance of the jewelry piece, such as, but not limited to: superficial scratches, discoloration and or oxidation. Customers are advised to consider their pH balance, as higher acidity levels can lead to quicker tarnishing of gold-plated jewelry. Exposure to water and sweat can also impact the jewelry's condition and is not covered for exchange. By making a purchase, customers are compliant with these terms.

    LOST PACKAGES

    D29 is not responsable for lost packages that have been safely and correctly sent out for delivery to the mail carrier. Any order sent to the incorrect address and lost due to the customer's negligence, will not receive a store credit or refund. If an order is delivered to a wrong address, the customer is completely responsable for the retrieval and/or location of the package. D29 will not interfere or contact residents of the address where the package was sent incorrectly. Although rare, if a package is lost in transit and/or marked as delivered and does not match the location listed, you may file a claim directly with USPS for assistance:

    https://www.usps.com/help/missing-mail.htm

    D29 will NOT make any kind of replacement or refund for lost packages, unless, the order is returned to our headquarters in perfect unused condition.

    If an unlikely error occurs in your order, such as receiving fewer pieces or incorrect items, it is crucial to provide evidence of the issue within 8-24 hours for error evaluation. Failing to do so may result in the claim not being considered for evaluation. We take these claims seriously, but it is important to note that any fraudulent claims will be reported to the appropriate agencies for investigation and may be subject to legal action. These terms and conditions ensure a fair evaluation process and protect against misuse or fraudulent claims. By placing an order and accepting these terms and conditions, you acknowledge and agree to comply with the specified procedures for reporting errors or missing items in your order.